MTA token counter office call in 400+ emergencies a day; 500 office will be cut for budget

Token counter office - whose ranks are being slashed by layoffs - relayed report about transport emergencies scarcely 500,000 times in the last 3 years, the Daily News has learned.Dealing with all from ill passengers to questionable packages to lost children, the office used an emergency-only write line joining them to the movement authority core an normal of 412 times a day last year, interpretation supposing by NYC Transit reveal.Their calls summoned military officers, firefighters, ambulance crews or movement group workers, depending on the situation.The MTA is in the routine of laying off up to 500 clerks, or hire agents, to cut costs. Transit officials demand riders wouldnt be some-more exposed with fewer workers in the booths, citing the NYPDs success in pushing crime down to ancestral lows.But a little movement advocates and movement workers demand the MTA is going the wrong way."Riders know to go to a counter clerk to ask for help," Gene Russianoff of the Straphangers Campaign said. "Now, they"ll have to ask: "Who you gonna call when majority counter office are history?""At the MTA house assembly Wednesday, clerk Sabrina Greenwood told house members, "I save lives."Greenwood removed how she not long ago helped reunite a mom with her 5-year-old son who had drifted afar whilst she was bustling shopping a MetroCard in a bustling Manhattan station. Greenwood alerted authorities, trains were halted and military found the child on a sight multiform stops down the line, Greenwood said.Transport Workers Union Local 100 President John Samuelsen pronounced that hire agents are "a movement riders initial line of defense" opposite a intensity apprehension attack. "By removing absolved of hundreds of hire agents, the MTA lessens the possibility of preventing an attack," he said.According to census data supposing by NYC Transit, the puncture counter information exchnage complement was activated 173,509 times in 2007, 171,368 times in 2008 and 150,624 times last year.The group couldnt rught away report the inlet of those calls or give a relapse of how most emergencies were at the back of the numbers. Typically, a clerk "activates" and talks to the carry out core when stating a problem.Clerks might call a second time to let dispatchers know military or alternative puncture responders have arrived.pdonohue@nydailynews.com
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